Need to Return An Item?
Unused, non-defective apparel, parts and accessories may be returned within 30 days of the purchase date for exchange or refund. Simply use the easy return form supplied with your order (or click here to download a PDF form). Please call our toll free number (800-233-4340) for a return authorization number. Be sure to include a copy of your receipt so that you will be credited the proper amount. Return shipping costs are the purchaser's responsibility. Hostel Shoppe will refund shipping costs of any merchandise sent in error. Special orders of items we don't regularly stock are not returnable.
Recumbent Bicycle Returns*
If any recumbent bike or trike purchased from the Hostel Shoppe proves unsatisfactory; you may return it (using the same shipping materials) within two weeks of the delivery date (30 days for a Volae bike purchase, since we are the exclusive dealer). You will be charged 10% of the purchase price of the bike or trike as a rental/demo fee and we will refund the balance of the bike or trike, less any damage assessments, to you. You will be responsible for freight charges both ways (If you received the free shipping discount on your bike or trike, you will pay the original $250 shipping fee plus the return shipping fee). We will refund half the price of any accessories used during the two-week test period. This return policy excludes special orders, electric assist bikes and trikes, and highly customized trikes or bikes. Please call us at 800-233-4340 for a return authorization.
*This guarantee only applies to US residents in the contiguous 48 states. Return guarantee applies to stock configurations only - highly customized, electric assist or modified recumbent bikes and trikes are not returnable. Accessories purchased with your bike are returnable for full value only if unused and uninstalled. Due to Federal regulations, our shipper cannot pick up from a residential address, so your returned bike must be taken to a business address for pick up. Guarantee only applies to new bikes or demo bikes with a warranty. Does not apply to used bikes or trade-ins.
If you have a defective item, please call us regarding proper warranty procedure for that product. Some manufacturers, like Schwalbe Tires for example, handle warranty claims directly with the consumer and have their own warranty procedures that have to be followed. Please contact us before sending the item back. Call our toll free number (800-233-4340) or email our shipping department at firstname.lastname@example.org.
In the unlikely event that your merchandise arrives damaged, immediately notify us before returning the item so we may contact the shipper. All parcels are insured and the shipper's policy is to send a representative to your home to inspect the damage and packaging. Remember to keep your original packaging.