Covid-19 - Bike Shops Are Essential

While the Governor of Wisconsin has ordered the closure of non-essential businesses across the state,  the bicycle service industry has been deemed essential. Many people across the state depend on cycling as a form of transportation. As an essential business, we are enacting the following measures to keep you and our staff safe:

Online Shopping

Our shipping/receiving department will stay open, so all orders placed online will continue to be processed as quickly as possible. That being said, we will have a much smaller staff, so items may not get shipped quite as fast as many of our regular customers are accustomed to. Again, we ask for your patience. If you need something right away, visit our website at www.hostelshoppe.com . If our website is out of something that you want, email us at info@hostelshoppe.com so we can order it, as there may be delays in ordering and our supply chain at this time.

Customer Service

Some of our staff will be working primarily from home and our calls are being transferred to our personal phones.  Please call us at 800-233-4340 or 715-341-4340 and press the following extensions:

Breanna - Owner (Business Operations & General Questions): dial 304

Scott - Store Manager (Bicycle Sales & Ordering Questions): dial 301

Jessie - Sales & Marketing Manager (Recumbent Sales & Ordering Questions): dial 302

Ann - Shipping & Receiving (Online Order & Shipping Questions): dial 313

Jon - Service Department (Bike Repair): dial 312

Revised Hours & Shopping Procedures

We are currently operating under revised hours “By Appointment Only” with reduced staff, but that may change as the situation evolves. Customers will be asked to remain in the parking lot, sanitize their hand, test ride outside and maintain social distancing from our staff (6 feet). We are also sanitizing bikes, door handles and other touch points.  Please call ahead, so we can qualify your cycling needs prior to your visit and have as much prepared in advance as possible. If you get sick, please call to reschedule your appointment. Repairs can be dropped off and picked up curbside at the Service entrance, or we are offering free delivery & pickup within 30 miles for sales & repairs. Currently our revised store hours are as follows:

12 pm to 6 pm Monday-Friday

10 am to 4 pm Saturday

We Appreciate You

Thank you for understanding and we greatly appreciate all the support you have shown us!  Please remember to go outside, breathe deeply, go for a bike ride and be kind to others. We are all in this together.