What payment methods do you accept?
We accept all major credit and debit cards like Visa, MasterCard, Discover and American Express, as well as PayPal, Shop Pay, Apple Pay, and Google Pay for a fast and secure online checkout experience.
In store, we accept the Synchrony Sport credit card in addition to all major credit cards, Google Pay and Apple Pay.
Can I modify or cancel my order after placing it?
Orders can be cancelled before tracking information is added to your order, and you'll receive a full refund. Once tracking has been provided, the order cannot be cancelled and must go through our standard return process if needed. Call us at 800-233-4340 or email us at shipping@hostelshoppe.com with questions.
Do you offer gift cards?
Yes! Gift cards are available for purchase online and make the perfect gift for any cycling enthusiast. Buy a Gift Card.
For in-store gift cards, call us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions.
Why are taxes not included in the displayed prices?
Taxes are calculated at checkout based on your shipping address. Please note that tax is also charged on shipping costs in some states.
Can I place a pre-order for out-of-stock items?
Yes, pre-orders are available for select items on our website. Please note that pre-order items cannot be cancelled after they have shipped from the manufacturer's warehouse and are not eligible for return. Call us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions.
Can I place a special order for an item you don't have?
Yes! We are able to order many bikes, trikes, accessories and parts that we don't stock to help you design your dream bike or trike. Or, you may need a repair part that we don't have. Please review our Ordering Information page for complete details. Call us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions.
Do you have financing?
Yes, we offer financing options in store and online. Visit our Financing Info page.
How long does it take to process my order?
Please allow up to three business days for us to process your order for in stock items. Bike and trike orders may take longer to process due to a more complex packaging process. Orders are processed Monday through Friday, except on holidays.
What carriers do you use?
We use USPS, UPS, and SpeeDee Delivery for most parts and accessories. Bikes, trikes, and specialty items are shipped via appropriate carriers based on size and destination. Please note that Hostel Shoppe is not liable for carrier delays.
How long does shipping take?
For parts and accessories orders, typical delivery time is two to ten business days via USPS Ground Advantage, UPS Ground, or SpeeDee Delivery depending on where you live. Bikes and trikes are shipped via common carrier freight truck, and delivery times may vary.
Do you offer in-store pickup?
Yes, in store pickup is available at our physical location at 3201 John Joanis Drive, Stevens Point, WI 54482. Please allow up to two business days for us to process your pickup. Orders are processed Monday through Friday, except on holidays.
Why might my items arrive in separate packages?
If you order multiple items together and some are out of stock, we may ship available items first to get them to you faster. Out-of-stock items will be shipped separately once they become available.
Also, depending on what you order, two or more boxes may be needed to accommodate the items you ordered based on their size.
How do you ship bikes and trikes?
Bikes and trikes are shipped via common carrier freight truck. Some bikes can be shipped by UPS Ground or Freight. We use specialized shipping methods to ensure your bike or trike arrives safely and in perfect condition. Visit our Recumbent Trike Shipping page for more details. Call us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions.
Do you ship internationally?
Yes! We ship to Canada, Australia, Japan, and the United Kingdom. International orders are shipped via USPS. Call us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions.
What is your return policy?
We offer a 30-day return policy on unused, non-defective apparel, parts, and accessories. Items must be returned with all original parts, packaging, and tags intact. Pre-orders and clearance items are NOT returnable. View our Return Policy page.
How do I return a bike or trike?
Bikes and trikes have a 2-week return window and are subject to a 15% rental/demo fee (contiguous US only). View our Return Policy page.
Call us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions.
Can I return clearance or pre-order items?
No, clearance items and pre-order items are final sale and cannot be returned.
What is the restocking fee?
A restocking fee of up to 15% may apply based on the condition of the returned item.
View our Return Policy page.
Who pays for return shipping?
Return shipping is the customer's responsibility in most cases. We recommend using a trackable shipping method for your protection.
View our Return Policy page.
What if my item is defective?
If you receive a defective item, please contact us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions. We'll guide you through the warranty procedures to get your issue resolved quickly.
What types of bikes do you sell?
We carry a wide variety of bikes including fat bikes, mountain bikes, road bikes, path & pavement bikes, kids bikes, recumbent bikes, and tandems. We also specialize in recumbent trikes in various configurations.
Do you offer electric bikes and trikes?
Yes! We offer e-bikes and electric assist recumbent bikes and trikes, including delta e-trikes for enhanced stability and comfort.
What's the difference between your recumbent models?
We offer folding and non-folding recumbent bikes, traditional trikes, delta trikes, kids trikes, and recumbent tandems. Each model offers different features for comfort, portability, and riding style. Please contact us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions and for assistance in choosing the right model.
Do you sell parts and accessories?
Absolutely! We carry a full range of cycling accessories including racks, baskets, lights, locks, mirrors, trailers, storage solutions, apparel, auto racks, and maintenance parts. Please contact us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions and for assistance in choosing the right parts and accessories.
Are demo bikes available?
You are welcome to test ride any of the bikes and trikes that we stock during regular business hours.
Do you offer bike repair and maintenance services?
Yes! Our experienced service department provides professional bike and trike repair, maintenance, and tune-up services. Please contact us at 800-233-4340 or email us at service@hostelshoppe.com with questions.
What types of repairs do you perform?
We handle everything from basic tune-ups and brake adjustments to complete overhauls, wheel building, and specialized recumbent bike and trike repairs. Our technicians are experienced with all types of bikes including recumbents, e-bikes, and e-trikes. Visit our Service Page for more details.
How long does a repair typically take?
Repair times vary depending on the service needed and our current workload. We'll provide an estimated timeline when you bring in your bike. For urgent repairs, please call us at 800-233-4340 to let us know what you need and we'll do our best to accommodate you.
Do I need an appointment for service?
Local customers are welcome to drop their bike or trike off during regular business hours. We can accommodate a limited number of Same Day Service Appointments for customers driving a significant distance, depending on what you require. Please contact us at 800-233-4340 or email us at service@hostelshoppe.com with questions or to schedule an appointment. This ensures our technicians can dedicate the proper time to your bike or trike.
Do you offer bike rentals?
Yes! We offer bike and trike rentals, including specialty recumbent models. Rentals are a great way to try before you buy or enjoy cycling during your visit to the Stevens Point area.
What types of bikes are available for rent?
We offer a variety of rental options including standard bikes, e-bikes, fat bikes, road bikes and recumbent e-trikes. Please contact us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions about current availability and to reserve your rental.
How do I reserve a rental bike?
Please contact us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions about current availability and to reserve your rental. We recommend booking in advance, especially during peak season.
What are your rental rates?
Rental rates vary by bike type and rental duration. Visit our Rental Page for more details.
Can I apply my rental fee toward a purchase?
Yes! If you fall in love with your rental and decide to purchase, we can often apply a portion of your rental fee toward the purchase price. Ask our team for details.
How can I contact you?
Please contact us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions. Visit our Contact Us page for more details.
Where are you located?
Hostel Shoppe is located at 3201 John Joanis Drive, Stevens Point, WI 54482. Visit us at our store or shop online at hostelshoppe.com.
Do you offer warranty support?
Yes, we stand behind the products we sell. If you have a defective item, Please contact us at 800-233-4340 or email us at salesstaff@hostelshoppe.com with questions and we'll help you through the warranty process with the manufacturer.
Is all the information on your website accurate?
While Hostel Shoppe strives for accuracy on our website, manufacturers may make part substitutions, specification, design or price changes. Maintaining a large catalog of items online is a constantly evolving process, so if you are concerned about a specific item, please contact us. Plus, we are human and we make mistakes!