00:00:00:00 - 00:00:17:16
Unknown
Hey, everybody, this is Breanna. Owner of Hostel Shoppe here in Stevens Point, Wisconsin. It is a beautiful, sunny day here in Wisconsin. Snow is starting to melt. Birds are singing. I thought this would be a good opportunity to take you guys through the store, meet the staff, see some of the amazing things we offer. February spring is a good time to start

00:00:17:16 - 00:00:36:19
Unknown
really planning ahead for the biking season, getting those custom bikes configured and built. Getting those e-assist kits put on your trikes. Really start kind of tire kicking some ideas before the spring season really hit. It's not a really great time to bring in your bike for service or your trike for service. So as soon as the weather is really awesome, you can get outside and ride.

00:00:36:19 - 00:00:37:12
Unknown
Come on in.

00:00:37:12 - 00:01:00:29
Unknown
You do?

00:01:18:00 - 00:01:41:14
Unknown
Welcome to the Hostel Shoppe. So this is the store. We offer a ton of products in a wide range from bikes and recumbent trikes. Our mission is to empower riders of all ages and all abilities to get out, enjoy the freedom of cycling. All people pedaling is what I like to say. So come on, we're going to take a look around, see what we have to offer.

00:01:41:15 - 00:01:45:21
Unknown
Meet some of the staff and see what we do every day. Come on.

00:01:53:09 - 00:02:11:28
Unknown
So this here is Sydney. She is my lead sales associate here. You've been at the store for how long? Three and a half years. Three and a half years. So she is one of the experts that you get to talk to you on the phone and answer emails. What are you working on today? Today we're working on a, custom configuration from Ice for a customer.

00:02:12:01 - 00:02:33:15
Unknown
We have a lot of customers who come in and need, adaptive needs. So we're going to move the controls over to the left hand because he had a stroke. And then we're also setting up with electric assist and front suspension or full suspension. Awesome. Yeah. So, yeah, this is a good time of year for people that want to do those kind of custom configurations.

00:02:33:15 - 00:02:46:15
Unknown
Lead times take a little bit longer. So getting these orders in now gives them the time. Then once the season hits to be able to get riding right away. Yeah. And we can do this on a lot of different brands. Awesome. Thanks. Have at it.

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Unknown


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Unknown


00:04:21:20 - 00:04:45:21
Unknown
So like I said, Hostel Shoppe is known as, a place that allows all people to get out riding of all ages and abilities. And one way we do that is through our huge selection of recumbent bikes and trikes. Recumbents are great options for people that maybe just don't feel comfortable on a traditional bike. Maybe a balance issues Parkinson's, a stroke, MS, limb loss.

00:04:45:23 - 00:05:10:24
Unknown
Or just want to be a lot more comfortable and out riding. We carry a lot of premier brands. And we have been globally recognized, as a premier location, for recumbents. Last year we received the global number one sales in ICE recumbents out of the UK, Catrike based out of Florida. We've gotten number two last year.

00:05:10:27 - 00:05:30:10
Unknown
And. Yeah, so we've gotten a lot of we have a lot of knowledge and expertise in the variety of brands we carry, and we have a huge versatility. So we've got trikes here that work for little kids that maybe have different, issues where a traditional bike doesn't work. And this gets those kids out, being able to ride with their family and friends that maybe otherwise wouldn't be able to.

00:05:30:13 - 00:05:42:09
Unknown
We do tandems and e-assist conversion kits. Lots of options. Definitely are, where we really shine and differentiate ourselves from your regular bike shop.

00:06:24:16 - 00:06:43:12
Unknown
Okay, so that was a tour of our amazing sales floor and, some of our staff that work here. Now, let's take you behind the scenes to check out some of the other areas of the store. We've got a full service, department for all of your bikes and trikes. We have a shipping and receiving warehouse, and we've got a studio.

00:06:43:14 - 00:06:45:10
Unknown
So come on, let's go.

00:07:08:05 - 00:07:39:06
Unknown
And this is our service department. How you doing, John? Wonderful. So this is John, our service manager. How long you been here? Nine, ten years. Something like that. I meant today, but that’s okay. Why do you throw me off like that? Oh, hey. So there's a ten. Ten am. Right. Nice. But just about ten years working here.

00:07:39:11 - 00:08:05:02
Unknown
Something like that. Okay. What? How many bays do we have here? What kind of stuff do we work on? Tell us about the service department. There are six bays, just as many stands, and the mixture of bike stands and trike stands. We'll work on pretty much anything that you bring in. We've done anything from walkers to E.L.F. cars.

00:08:05:02 - 00:08:27:12
Unknown
So, you know the E.L.F. car, like the solar panel thing. Oh, yeah. Yeah. So. But pretty much stick to bikes and trikes. Bikes and trikes. But I we get some weird things. Do we only work on what we sell? No, we’ll work on whatever. It doesn’t have to be bought or sold here. Bring it in. We'll look at it. We don't care.

00:08:27:14 - 00:08:46:19
Unknown
Yep. If it's not something that we have in stock, we've got a huge warehouse. But we don't necessarily have everything in the bike industry back there. If we don't have a part. We'll order the part. If it's available. If it's available. Yeah. And a customer brings their bike in and they want to get it serviced. What's kind of our turnaround time?

00:08:46:20 - 00:09:07:00
Unknown
What are we hoping to get it back on the road for? 48 hours is the goal. Best time right now. Yes. Yeah. Much faster now. Correct. Let's get to May and June. 48 hours is the goal. We try our best. We try. Give it the old college try. Awesome. Well, I think you guys do good work back here.

00:09:07:00 - 00:09:18:21
Unknown
And bring your bikes and trikes in for service. John will be here at 10 a.m.. For over ten years. We'll be here to help you out. Yeah. Awesome. Thanks.

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Unknown
Behind the scenes.

00:09:46:15 - 00:10:11:18
Unknown
So this is our warehouse. We've got a really amazing sales floor. But the big machine is back here. We ship orders of bikes, trikes and all the parts and accessories all over the country. And in fact, all over the world. We've got, orders that we ship to Australia, Canada, Japan. Those are some of our most frequent.

00:10:11:20 - 00:10:35:09
Unknown
But, almost everything we've got back here is available to customers that come in our store, but also to be ordered right off our website. We have got an amazing organization. Everything has a place. And so you can have a lot of confidence in knowing that what you order and see on our website is exactly what you are getting in our store.

00:10:35:12 - 00:10:39:16
Unknown
Okay.

00:10:39:16 - 00:11:06:17
Unknown
So this is our warehouse. This is where all of our inventory is housed, whether it's stuff that we're selling in store or all of the amazing stuff on our website. You can place orders on our website to be picked up in-store if you're relatively local or coming here to kind of check stuff out, but want to claim it before it disappears, or you can have stuff shipped right to your home.

00:11:06:24 - 00:11:35:01
Unknown
We ship everything from hand grips to auto racks to full recumbent trikes and bikes and everything in between. And all of this shipping stuff, aside from the recumbent bikes and trikes, is shipped by Miss Chanda. So she looks at every order that comes in on our website and hand picks it from our warehouse, packages up and gets it ready out the door.

00:11:35:04 - 00:12:00:06
Unknown
So how long from when an order is placed before you get it boxed up and out the door? Our goal here at Hostel Shoppe is to get your order out to you as soon as possible. So we do try to get it out to you the same day. Unless of course, it is a weekend. Yeah. So, carriers usually show up by about, usually our carriers are here anywhere between 1:30-2 o’clock.

00:12:00:06 - 00:12:28:13
Unknown
So if you can get your orders in. So that morning orders, you usually are able to get. But after that might take a little bit. And the next day usually. And do we ship just in Wisconsin. Where do we ship? We ship all over. We even ship all over the world. International, Canada, United States. And we can ship to you either UPS, USPS, or we also use SpeeDee delivery for our more local area.

00:12:28:14 - 00:12:29:15
Unknown
Awesome. Okay.

00:12:32:14 - 00:12:54:23
Unknown
And this is our photo and video studio. This is Jessie, my marketing manager. Hi. What kind of stuff do we do up in the photo studios? In the marketing department? Well, we do a lot of stuff up here. We do have our own website and everything we put on the website. In-house, we don't hand it out to anybody else to do.

00:12:54:25 - 00:13:20:24
Unknown
We take a lot of our own photos, especially with recumbent stuff. We do all of our social media, in-house email marketing, Google, you name it. We’re an all talents marketing department. Awesome. And your team is really a big asset for our Point Rally event as well. Definitely. We help with organizing the events. Getting sponsors, getting all the prizes.

00:13:20:27 - 00:13:37:19
Unknown
That's a fun event to put on because we love seeing the results of all our hard work, which takes months to do. It does, it does. Awesome. So, yeah, this is definitely a the behind the scenes aspect of Hostel Shoppe. Customers that come in and check out the sales floor and see all a lot of our amazing product.

00:13:37:22 - 00:13:55:29
Unknown
Or even check out our website. Don't realize the amount of work that goes behind it and the people that are behind it. So I'll let you get back to work. Jessie. Thank you. This that's most of our tour here. So, thanks for checking it out. And if, you're able to, actually come in the store and meet our amazing staff and check our stuff out.

00:13:55:29 - 00:14:07:08
Unknown
Amazing, awesome. Otherwise, check out our website. Be sure to like and subscribe on our YouTube channel and, Facebook and Instagram. Thanks again. Have a great day.